Terms Of Sale

All prices and charges on this site are in UK pounds. They include any VAT payable, but exclude delivery charges. Delivery charges will be stated as you proceed through checkout and finalise your order

The total cost of your order will be the price of the products you order, the applicable delivery charge. All these will be set out clearly in your Shopping Basket before you submit your order. Delivery charges are excluding VAT.

Prices, offers and products are subject to availability and may change before, but not after, we accept your order. If something becomes unavailable we may offer you an alternative or cancel the item from your Order

IMPORTANT: We try very hard to ensure that all information on this site is accurate. However, just occasionally, an error can occur. If we discover an error in the price or description of a product you have ordered, we may cancel your order at any time up to the point we send you the product(s) (even if you have received your order confirmation email). We will contact you where we become aware of an error and ask whether you wish to continue with your order at the correct price or cancel it. If we do cancel your order, you will receive a full refund of any charges paid in advance.

We accept payment by most major credit and debit cards Paypal and amazon payments. Payment is deducted when we process your order.

Ownership of goods is only passed to the purchaser when the full payment is received.

Please note that Parcels have be to signed for when delivered, if some will not be in for accepting the Parcel, the Parcel is retained at the local depot and will be held for 3 days. After 3 days the Parcel is returned back to Playwell at a cost of £6.99, This Charge plus a further £5.99 will be charged to the customer for re-delivery

We would prefer an alternative address if the above is likely to happen at your chosen delivery address.

Where we deliver?

We deliver to the World, Please e-mail us separately for International Postal charges and courier charges

All deliveries must be signed for except for items sent by post and which are small enough to be put through your letterbox. Please make sure you keep the receipt enclosed with your goods.

At times due to unforseenable reasons, delivery times can not be met, in this case Courier will downgrade the service and refund the difference.

We make every effort to keep our delivery charges as low as possible. Our charge depends on the type of product ordered and whether you choose standard delivery or a premium service, and whether or not you have all of your products delivered at the same time. You only pay one delivery charge for each order, irrespective of the number of products ordered.

The applicable delivery charge is shown on the order form . There are additional charges if you choose a premium delivery service, You will always be able to see all applicable charges before submitting your order. There can be errors at time with the software calculating each weight of the product, when this occurs, the webstore charges more than the actual cost, in this instance we will call customers and inform them that they will be charged at the normal standard rate

The goods will be dispatched by a reputable carrier, at a service chosen on checkout. Times of delivery are estimated as accurately as possible but can be subject to delays out of our control and therefore we cannot be held responsible.

In the case of non-delivery or missing parcels, normal channels will be pursued before replacement or compensation is allowed.

Deliveries must be checked by customers before signing receipt from carrier. The company will not be responsible for goods damaged in transit if signed for with no reference to condition delivered in.

Any damages or shortages must be notified in writing within 1 day of receipt.

Signed proof of carrier required where complete parcel is damaged or there are shortages of items.

Where goods are lost, damaged or distorted after delivery, and the ownership has yet to pass, the purchaser will indemnify us against this loss provided it has not resulted from our negligence.

Risk of loss and damage of products passes to you on the date when the products are delivered or on the date of first attempted delivery by us.